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FAQ

Q: I’m having trouble with the website. What should I do?

A: Please call our office. The number is 847-501-3941 or toll-free at 800-565-8227. The person who answers the phone is named Parker Tracey. He will be able to help you. There are no recorded menus to navigate or departments to be transferred between. If he doesn’t answer, please leave a message and he will call you back as soon as possible.

 

Q: How long will it take to get my order?

A: Our default shipping option is just regular old United States Postal Service. Packages weighing under 13 oz. ship via First Class Parcel Service (estimated shipping time of about 5-7 days). Packages weighing over 13 oz. are shipped via Priority Mail (usually 2-3 days). These timeframes are not guaranteed.

 

Q: Do you offer expedited shipping?

A: Yes. You may place your order as usual and indicate in your order comments the date you need the item(s). We will contact you to determine the shipping method and cost. Alternatively, you may call our office or e-mail us. The number is 847-501-3941 or 800-565-8227. Our e-mail address is info@greekmarketplace.net. If inquiring by e-mail please include your address, what you would like to order, and the date that you need the item(s). We will e-mail you back. As a point of information, small items can be shipped overnight to most parts of the country for a flat rate of $25.

 

Q: When will my order ship?

A: We ship Monday through Friday. Most orders will be processed within 24 hours (during the week). There is no mail service on Federal holidays. We will notify you by e-mail or phone if there is a delay in shipping your order. 

 

Q: Where are you shipping from?

A: We are located just outside Chicago, Illinois. Items made by our jeweler ship from Rhode Island.

 

Q: Will I get a tracking number?

A: Yes. If you order an item listed as “in stock,” you will receive an e-mail from Stamps.com with your tracking number. If your order contains an item that is made to order or shipping from another location, we don’t always have tracking information available.

 

Q: Why do a lot of items take 4-6 weeks for delivery?

A: These items are made to order by our jeweler. Depending on the item, it might have to be cast, plated, enameled, jeweled, polished, engraved, etc. Simpler items take less time, while more complex pieces take longer. Generally speaking, we will e-mail you within 2 weeks of your order to give you an estimated shipping date. If you need the item by a certain date, please let us know and we will do our best to meet that deadline.

 

Q: When will my credit card be charged?

A: Your credit card will be charged at the time the order is placed.

 

Q: How do you determine your shipping and handling rates?

A: Our shipping rates are based on the value of your order. The total shipping charge includes postage, packaging materials, and insurance. These are our current rates:


Order Total     Shipping Charge

$0 to $15       $4

$16 to $50      $6

$51 to $200     $8

$201 and up     $10


Certain items that are especially heavy or fragile have a flat shipping charge. Such charges will be indicated in the product description.

 

Q: Do you offer international shipping?

A: Yes. If you would like delivery outside the United States and Canada, please e-mail us at info@greekmarketplace.net or call us at 847-501-3941 with your address and the items you would like to order and we will give you a quote. The shipping rates on our website are valid only for the United States and Canada.

 


Q: What is your return policy?

A: We are glad to accept returns on most items. We don’t have a time limit as long as the item is in its original, unused condition. Generally, we do not accept returns on items that are made to order. Items can be returned to The Greek Marketplace, PO Box 99, Winnetka, IL 60093. Please include your packing slip and the reason for your return. If you don’t have the packing slip please write a note with your name, address (and order number, if available) and the reason for your return. Refunds are processed electronically as soon as we receive the item. Returns past 60 days must be refunded via a check in the mail.

 

Q: Do you accept checks, money orders, paypal, etc.?

A: We'd be glad to work with you to take forms of payment other than credit cards. Please call or e-mail us and we will start your order. If e-mailing, please include your name, phone number, address, and items you'd like to order. We will not ship your order until we receive payment.

 

Q: What is the history of your company?

A: Our company was founded almost 15 years ago by Ken Tracey, a long-time member of ΣAE and a former Eminent Supreme Archon and Eminent Supreme Recorder. The two employees of the company are his sons Parker and Matt.



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