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Q: I’m having trouble with the website. What should I do?

A: Please call our office. The number is 847-501-3941. There are no recorded menus to navigate or departments to be transferred between. If we don't answer, please leave a message and we will call you back as soon as possible.


Q: How long will it take to get my order?

A: Our default shipping option is just regular old United States Postal Service. Packages weighing under 16 oz. ship via First Class Parcel Service (estimated shipping time of about 5-7 days). Packages weighing over 16 oz. are shipped via Priority Mail (usually 2-3 days). These timeframes are not guaranteed. For a more specific estimate of shipping times, please visit https://postcalc.usps.com/ServiceCommitments; we are shipping from zip code 11205. For the shipping date, please enter the next business day after you plan to place your order.


Q: I need my item as soon as possible. Do you offer expedited shipping?

A: Yes. Please call our office or e-mail us for a quote. The number is 847-501-3941. Our e-mail address is info@greekmarketplace.net. If inquiring by e-mail please include your address, what you would like to order, and the date that you need the item(s). We will e-mail you back. As a point of information, small items can be shipped overnight to most parts of the country for a flat rate of $25.


Q: When will my order ship?

A: We ship Monday through Friday. Most orders will be processed within 24 hours (during the week). There is no mail service on Federal holidays. We will notify you by e-mail if there is a delay in shipping your order. 


Q: Where are you shipping from?

A: Our company is based in Arizona, but we ship from Brooklyn, New York. Items made by our jeweler ship from Rhode Island.


Q: Will I get a tracking number?

A: Yes -- if you order an item listed as “in stock,” you will receive an e-mail with your tracking number. If your order contains an item that is shipping from a 3rd party, we won’t generally have tracking information available. At this time, the only items that ship from a third party are engraved wooden gavels and certificate frames.


Q: Why do some items take 2-4 weeks for delivery?

A: These items are made to order by our jeweler. Depending on the item, it might have to be cast, plated, enameled, jeweled, polished, engraved, etc. Simpler items take less time, while more complex pieces take longer. If you need the item by a certain date, please let us know in the order comments and we will do our best to meet that deadline.


Q: When will my credit card be charged?

A: Your credit card will be charged at the time the order is placed.


Q: How do you determine your shipping and handling rates?

A: Our shipping rates are based on the value of your order. The total shipping charge includes postage, packaging materials, and insurance. These are our current rates:

Order Total     Shipping Charge

$0 to $50       $4

$50 to $200     $6

$201 and up     $8

Certain items that are especially heavy or fragile have a flat shipping charge. Such charges will be indicated in the product description.


Q: Do you offer international shipping?

A: Yes. If you would like delivery outside the United States and Canada, please e-mail us at info@greekmarketplace.net or call us at 847-501-3941 with your address and the items you would like to order and we will give you a quote. The shipping rates on our website are valid only for the United States and Canada.


Q: What is your return policy?

A: We are glad to accept returns on most items. We don’t have a time limit as long as the item is in its original, unused condition. Generally, we do not accept returns on items that are made to order. Refunds are processed electronically as soon as we receive the item. Returns past 60 days must be refunded via a check in the mail.


Q: Do you accept checks, money orders, paypal, etc.?

A: We'd be glad to work with you to take forms of payment other than credit cards. Please call or e-mail us and we will start your order. If e-mailing, please include your name, phone number, address, and items you'd like to order. We will not ship your order until we receive payment.


Q: What is the history of your company?

A: Our company was founded in Winnetka, Illinois, circa 2002 by Ken Tracey, a long-time member of ΣAE and a former Eminent Supreme Archon and Eminent Supreme Recorder. The online store is managed by his son Parker.

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